FAQ
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been answered.
No. Entry arranged before the appointment. If nobody answers the door when scheduled, unfortunately a lock-out fee will be charged.
No. Entry arranged before the appointment. If nobody answers the door when scheduled, unfortunately a lock-out fee will be charged.
Like humans, all pets can become stressed or anxious around new people or in unfamiliar situations. Leave detailed instructions when booking.
Like humans, all pets can become stressed or anxious around new people or in unfamiliar situations. Leave detailed instructions when booking.
Environmentally friendly products supplied for cleaning homes and offices. What we do not supply are: Vacuums, mops & buckets, step stool, toilet brushes, and specialty items like silver polish, wood cleaner, or bleach. Let us know which specialty products we should use – it’s never a problem.
Environmentally friendly products supplied for cleaning homes and offices. What we do not supply are: Vacuums, mops & buckets, step stool, toilet brushes, and specialty items like silver polish, wood cleaner, or bleach. Let us know which specialty products we should use – it’s never a problem.
Trained as housekeepers, anticipate the same person to return each time. If a change is necessary, clients can reschedule or accept the fill-in. Great training and support is put into our staff to meet the hospitality and customer service standards we require. Great training and support staff client
Trained as housekeepers, anticipate the same person to return each time. If a change is necessary, clients can reschedule or accept the fill-in. Great training and support is put into our staff to meet the hospitality and customer service standards we require. Great training and support staff client
A manager or concierge is always available to handle special requests. Of course, but keep in mind time limitations and special service extras offered separately. We can match almost any need to earn satisfaction and trust form every household.
A manager or concierge is always available to handle special requests. Of course, but keep in mind time limitations and special service extras offered separately. We can match almost any need to earn satisfaction and trust form every household.
After four visits or with a package purchase of four (+), committed clients can receive customize cleaning for their space. More than noting problem areas, we transition your house cleaner into a housekeeper.
Generally, the concierge and house keeper arrive together before a visit to review details specific to your preferences. From there we will determine frequency, any price variances or add-ons, and take notes in-regards to household nuances. Let’s take a minute and have a discussion – there’s no need to search for another company.
After four visits or with a package purchase of four (+), committed clients can receive customize cleaning for their space. More than noting problem areas, we transition your house cleaner into a housekeeper.
Generally, the concierge and house keeper arrive together before a visit to review details specific to your preferences. From there we will determine frequency, any price variances or add-ons, and take notes in-regards to household nuances. Let’s take a minute and have a discussion – there’s no need to search for another company.
Let us know within 48 hours to have someone return immediately. The reclean is to complete current tasks, so anything scheduled past four days from the initial clean is ineligible. Any recleans that do not match the specifications or time paid are ineligible. If your home is not in standard condition, our cleaners can refuse service or have management help you considered different options to complete the job.
Let us know within 48 hours to have someone return immediately. The reclean is to complete current tasks, so anything scheduled past four days from the initial clean is ineligible. Any recleans that do not match the specifications or time paid are ineligible. If your home is not in standard condition, our cleaners can refuse service or have management help you considered different options to complete the job.
While most companies pray homeowners never notice, we encourage our staff to take the appropriate time to avoid accidents, and be honest if they do so can handle the loss immediately. Call within 48 hours and we will send a manager. We are insured and bonded
While most companies pray homeowners never notice, we encourage our staff to take the appropriate time to avoid accidents, and be honest if they do so can handle the loss immediately. Call within 48 hours and we will send a manager. We are insured and bonded.
Absolutely. Each workspace is filled with different equipment, personalities, and needs. A quote becomes our service contract with a business. Our staff is overseen with a manager the first few visits, then we follow-up periodically to ensure satisfaction.
Absolutely. Each workspace is filled with different equipment, personalities, and needs. A quote becomes our service contract with a business. Our staff is overseen with a manager the first few visits, then we follow-up periodically to ensure satisfaction.
Prior to arrival, payment is made. We accept all major credit cards. Checks or Cash payments must be arranged and received 24 hours before appointments. Chase Quick-Pay & Venmo also accepted. Clients receive auto generated summary with all credit card payments. Tips may be added, but cash is the preferred method.
Prior to arrival, payment is made. We accept all major credit cards. Checks or Cash payments must be arranged and received 24 hours before appointments. Chase Quick-Pay & Venmo also accepted. Clients receive auto generated summary with all credit card payments. Tips may be added, but cash is the preferred method.
Let’s just say they’re never a good thing. Cancellations must be received no later than 2pm they day before your service. Last minute cancellations and no shows are subject to $50 fees unless the schedules cleaning is for more than 4hours when we take 50%.
Let’s just say they’re never a good thing. Cancellations must be received no later than 2pm they day before your service. Last minute cancellations and no shows are subject to $50 fees unless the schedules cleaning is for more than 4hours when we take 50%.
That is your choice. While they are not required, the gesture is greatly appreciated. Included is a pay option prior to check out or leave cash. For the first experience, see how the job was done, then tip over the phone.
That is your choice. While they are not required, the gesture is greatly appreciated. Included is a pay option prior to check out or leave cash. For the first experience, see how the job was done, then tip over the phone.